Overview
At Matthew Makers, we aim to provide a smooth and reliable shipping experience for all our customers worldwide. This Shipping Policy explains how we handle the processing and delivery of your orders.
Order Processing
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All orders are processed within 2–3 business days after confirmation.
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Orders are not processed or shipped on weekends and public holidays.
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You will receive an order confirmation email once your purchase has been placed, followed by a notification when your order has been dispatched.
Shipping Methods
We work with trusted courier and logistics partners to ensure your orders are delivered safely and on time. The shipping method used will depend on your location and the type of product purchased.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email so you can monitor the progress of your delivery. Please note that it may take up to 24 hours for tracking information to be updated in the system.
Damaged or Lost Packages
If your order arrives damaged or does not reach you within a reasonable timeframe, please contact us at [email protected] so we can investigate and resolve the issue promptly.
Customs, Duties, and Taxes
Orders shipped internationally may be subject to customs duties, taxes, or additional fees imposed by the destination country. These charges are the responsibility of the customer.
Contact Us
If you have any questions about our shipping process or need assistance with your order, please reach out to us at:
📧 [email protected]